Frequently Asked Questions

An Employer of Record is a legal partner that employs staff on your behalf. Team Rocket becomes the legal employer for your Philippine-based team members, managing contracts, payroll, statutory benefits, and compliance through our licensed entities in both Australia and the Philippines. You direct the day-to-day work while we handle the entire employment infrastructure. It's the simplest way for Australian businesses to hire staff in the Philippines without setting up a foreign entity.

Australian businesses face rising labour costs and talent shortages across key functions. Team Rocket gives you access to exceptional, AI-trained professionals at up to 70% cost savings, complete with full compliance, dedicated Australian account management, and none of the risk or administrative burden of managing offshore hiring alone.

We place AI-trained professionals across a wide range of functions including data and operations analysts, finance and accounting, customer support, executive assistants, sales and SDR support, marketing and content, technical support, and professional services. Every hire is equipped with AI fundamentals and tools relevant to their role. Whether you need to outsource bookkeeping, accounting, IT support, or creative work to the Philippines, we source the right talent for the job.

Our multi-layer vetting process is what sets us apart. In Layer 1, our Philippine HR team conducts face-to-face recruitment, comprehensive skills assessments, and background verification using deep local market knowledge. In Layer 2, your dedicated Australian account manager personally reviews and screens shortlisted candidates through an Australian business lens. In Layer 3, you interview the final candidates with hands-on guidance from your account manager. That's three layers of quality assurance before anyone joins your team.

Yes. Filipino professionals are experienced in working with Australian businesses and are well-accustomed to aligning with AEST and AWST business hours. Your account manager will help coordinate working arrangements that suit your team's schedule.

Should business requirements change, we manage the complete offboarding process with professionalism and care. Your account manager coordinates all necessary steps, whilst our HR team handles personnel matters in full accordance with local employment regulations. We're with you through every stage, not just the beginning.

Absolutely. We apply strong security policies, limit access appropriately, and document every process. Your data security is paramount, and we maintain the same standards you'd expect from any Australian service provider. We can also work with your existing security protocols and NDAs.

Virtual staff agencies and freelancer platforms typically provide you with a contractor, leaving employment compliance, payroll, and HR management entirely on your shoulders. Team Rocket is an Employer of Record, which means we become the legal employer of your team members. We handle contracts, payroll, statutory benefits, tax compliance, and ongoing HR support so you get the talent without the legal risk or administrative burden.

Once you've selected your candidate, Team Rocket handles the full onboarding process including contracts, IT setup, system access, and tools configuration. Your new hire is also supported with AI training as part of our standard onboarding, so they're ready to contribute from day one, fully equipped and aligned to your workflows.

Fast. Once we've had your initial discovery call and agreed on the role requirements, we typically present a shortlist of vetted candidates within days. Our average placement time from signed agreement to fully onboarded team member is 14 days.

The full process from discovery call to your new hire's first day typically takes 2 to 4 weeks. This includes role scoping, our three-layer vetting process, client interviews, and onboarding, which is significantly faster than the 8 to 12+ weeks typical for equivalent onshore hires.

Exactly the same way you communicate with any remote team member. Your offshore staff integrates directly into your existing tools such as Slack, Teams, Zoom, email, and project management platforms. Your Australian account manager is also always available if you need support.

Your dedicated Australian account manager remains your point of contact for the entire duration of the engagement. We provide continuous performance monitoring, regular check-ins, HR administration, employee engagement support, and retention management. We don't just place talent. We support them for the long term.

It's simple and transparent. You receive one flat monthly invoice per employee that covers their full compensation (salary and statutory benefits) plus our administration fee (account management, HR support, IT, and employee engagement). No surprises and no hidden extras.

Most clients see savings of 50 to 70% on total employment costs compared to equivalent onshore hires. This includes salary, benefits, and infrastructure without compromising on talent quality. Your account manager can provide a tailored estimate during your discovery call.

No. There are no setup fees, no bonds, and no hidden charges. Everything is included in your monthly invoice. We believe in full transparency, and what you see is what you pay.

Your monthly invoice covers employee salary, Philippine statutory benefits (SSS, PhilHealth, Pag-IBIG, 13th month pay), Australian superannuation, government fees, dedicated account management, HR support, IT and technical setup, employee engagement, and performance monitoring. All included as standard.

We're flexible. We understand that business needs change, and we work with you to find an arrangement that suits your situation. Your account manager can discuss the options during your discovery call.

Absolutely. One of the key advantages of the Employer of Record model is flexibility. You can add roles, expand teams, or adjust headcounts with your Australian account manager coordinating every step. Scale as your business evolves without long-term commitments.